Privacy Policy

Contact details (name, email, phone number); delivery and billing addresses; account information (if you create an account); order history and preferences; payment information — processed securely by our payment provider(s); we do not store your full card details; communications sent via WhatsApp enquiry or newsletter sign-up.

To process and deliver your orders; to communicate with you about your orders (including via WhatsApp); to send you newsletter updates, only if you have opted in; to improve our website and services; to comply with legal and tax obligations.

Our website's data is hosted using third-party cloud infrastructure providers, which may store or process data outside the United Arab Emirates; we take reasonable measures to ensure any such provider maintains appropriate data protection standards.

We retain your personal data for as long as necessary to fulfil the purposes described above and to meet our legal, accounting, and tax obligations, after which it is securely deleted or anonymised.

We share information only with trusted third parties necessary to fulfil your order — payment processing providers, shipping and delivery couriers, our inventory and point-of-sale system (for order fulfilment); we do not sell your personal data to third parties.

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Our website uses cookies to remember your language preference (English/Arabic) and to support core site functionality.

Our website and services are not directed at children, and we do not knowingly collect personal data from children.

You may request access to, correction of, or deletion of your personal data at any time by contacting us at WhatsApp or phone +971 50 569 8888, boutique landline +971 4 252 0659, or email info@39studio.ae (open daily 10 AM to 10 PM); if you believe your data has been mishandled, you may also lodge a complaint with the UAE's competent data protection authority.